Frequently asked questions
What’s included in the ticket price?
Unlimited food, unlimited drinks, live performances, and great entertainment including henna stalls, photo booths and casino games.
Do you need to be Indian or Hindu to attend?
No, there are absolutely no requirements for attending the ball - the event is open to everyone.
What food will be available at the event?
All food will be vegetarian, and we will aim to cater for other dietary requirements such as vegan as well. There will also be a wide selection of snacks and desserts on offer!
What is the dress code?
Traditional or black tie. Traditional Indian dress usually includes sarees, salwar kameez or lehenga for women, and kurta tops, sherwani or dhoti kurta for men.
Will there be a cloakroom?
Yes there will be a cloakroom by the entrance (use is included in the ball ticket).
Will I get a refund if the ball is cancelled due to COVID-19 restrictions?
Yes, all ticket holders will be refunded at least 90% of the ticket price in the event of cancellation. We will aim to offer full refunds if possible, but this depends on any costs incurred.
Will I get a refund if I have to self-isolate during the ball?
Yes, you will be offered a full refund if you can provide evidence confirming self-isolation status for the day of the ball.
General Refund, Resale, and Transfer policy
In any other case, refunds will not be granted. Tickets can be resold on the QPay marketplace by downloading the QPay app, however tickets found to have been resold at a higher price than that which they were bought will be cancelled. Tickets can also be transferred or details updated by contacting us on Facebook, Instagram, or by email.
What COVID-19 safety measures will be in place?
Hand sanitizers will be placed throughout the event, however the wearing of masks and practice of social distancing will not be required. Depending on government requirements at the time of the event, COVID-19 vaccine passports or proof of a negative test may be required.
What should I do if I have any allergies or dietary requirements?
Please put any allergies or dietary requirements in the box when buying tickets. If you have not done this, please let us know of them by contacting us on Facebook, Instagram, or by email.
What access measures are in place for people with disabilities?
We aim to accommodate and ensure a great experience for everyone. If you have a special disability or any other requests please contact us so that we can cater to your needs as best as we are able to.
Can I get a discounted bursary ticket?
Yes, if you are eligible for the full amount of the UK maintenance loan or any other full-bursary criteria, please contact us. If accepted, we can offer a discounted concession ticket for £35. If you have already bought your ticket in one of the early bird ticket releases and are eligible for the bursary ticket, please contact us and we can offer to pay the difference.